Why do I get charged for additional costs after pick-up?
During pick-up your cargo is measured and weighed. If the dimensions and weight are different than your quote request, the freight forwarder has to bill you for the additional costs for shipment of your cargo.
To avoid additional costs, please make sure you have the exact dimensions and weight for your cargo. In general it is always more cost-effective to have the correct sizing upfront than getting the exact dimensions during pickup. When the freight-forwarder has to find extra room for your cargo at the last minute is less cost-effective than reserving it upfront during the quotation process.