Why is communicating directly with the freight-forwarder discouraged?
The platform helps to streamline and structure communication during shipment which saves you time and provides transparency to all aspects of the shipment.
Also in case there are issues with the shipment, we cannot properly support you if we do not have access to all communication related to the shipment. This benefits both you and the forwarder.
Any violation of this policy can lead to suspension of your account.
For more information